Lesus Executive,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application and website (collectively, the “Lesus Executive platform”), as well as our transportation and/or other services (collectively, the “Services”).
Lesus Executive adheres to and will comply with the Data Protection Act of Kenya, including the relevant guidelines provided in the National Transport and Safety Authority’s (NTSA) Regulations the Constitution of Kenya and any other relevant provisions of Law.
Since processing of personal information is based on consent, Lesus Executive will not knowingly engage in that processing for users under the age of consent established by the Kenya Laws. If we learn that we are engaged in that processing with such users, we will halt such processing and will take reasonable measures to promptly remove applicable information from our records.
INFORMATION WE COLLECT
- Information You Provide to Us
Your Client Profile Information. When you subscribe to the Services, you give us, but not limited to; your name, Identification(I.D) Number, email address, phone number, login name and password, and billing information (as may be required from time to time). As you utilize the Lesus Executive Platform and the Services, you may also provide preferences and settings that you enable for your Lesus Executive account. We may collect both “Personal Information” and “Anonymous Information” about you when you use the Lesus Executive Platform. Personal Information is information that can be used to contact or identify you, such as your full name, Identification(I.D) Number, email address, phone number, payment method and profile picture, as well as information that is linked to such information. “Anonymous Information” is information that cannot be used to contact or identify you and is not linked to information that can be used to do so. It includes passively collected information about your activities on the Service, such as usage data, to the extent that information is not linked to your Personal Information.
Like most website and mobile app providers, we passively collect certain information from your devices, such as your IP address, browser information, location, unique device identifier (“UDID”) and/or your mobile operating system.
Communications With Lesus Executive. We may collect information that you submit when you contact our Lesus Executive Client support team, provide ratings or compliments for Drivers, or otherwise contact us. We will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Demographic Data: When you respond to our Client surveys, we may collect your responses as well as certain demographic information that you submit to us.
- Information We Collect From You When You Use the Lesus Executive Platform or Services
Location Information. When you open the Lesus Executive app on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background.
We use your location information for multiple purposes, including matching you with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. If necessary, our security team may use and share location information to help protect the safety of Lesus Executive’s Clients, Drivers or a member of the public. If you give us permission through your device settings or our app, we may also collect your location while the app is turned off to identify promotions or service updates in your area.
Device Information. We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
Usage Information. To help us understand how you use the Lesus Executive Platform and to help us improve it, we automatically receive information about your interactions with the Lesus Executive Platform, like the pages or other content you view, your actions within the Lesus Executive app, and the dates and times of your visits.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between our clients and Drivers who we have connected for a ride. The information about these communications that we receive includes their date, time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Lesus Executive Platform, such as those between Clients and Drivers. You hereby consent to the monitoring of the communications as outlined herein above.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies” and similar technologies to understand how you navigate through the Lesus Executive Platform and interact with Lesus Executive advertisements, to learn how you utilize the Services, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Lesus Executive Platform. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Lesus Executive Platform.
- Information We Collect from Third Parties
Third Party Services. If you choose to register for Lesus Executive or otherwise link your Lesus Executive account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from our third-party partners and combine it with other information that we have about you.
Enterprise Programs. If your company, association, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect from persons who access the Lesus Executive Platform or utilize the Services to:
- Register and administer your account;
- Provide, improve, expand, and promote the Lesus Executive Platform;
- Connect Clients to our Drivers;
- Analyze how Clients and Drivers use the Lesus Executive Platform;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Customize the Lesus Executive experience for each Client;
- Send Clients text messages and push notifications;
- Facilitate Client transactions and payments;
- Provide Clients with customer support;
- Find and prevent fraud;
- Comply with and enforce applicable legal requirements, relevant industry standards and our policies; and
- Respond to trust and safety issues that may arise, including auto incidents, disputes between Clients and Drivers, and requests from government authorities.
- We may use Anonymous Information for the following purposes:
- Improve the Lesus Executive Platform and Services and customize your experience, such as by providing targeted useful features and promotions based on the type of services you seek.
- Aggregate the information collected via Cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyze patterns.
HOW WE SHARE THE INFORMATION WE COLLECT
Sharing with Drivers. Drivers that have been matched with Clients for a ride are able to see basic information about the Client, such as names, photo, and certain other information they have provided to Lesus Executive in order to facilitate our provision of the Services to Clients using the Lesus Executive Platform. Drivers see the pick-up location that the Client has provided. Clients see our Driver’s vehicle information and real-time location as our Driver approaches the Client’s pick-up location.
Although we help Clients and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Clients. However, if you report a lost or found item to us, we will seek to connect you with the relevant person, including sharing actual contact information with your permission.
Sharing Between Lesus Executive and Third Parties
Partners We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Lesus Executive Platform may allow you to connect with other websites, products, or services that we don’t have control over.If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can’t control the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Other Sharing. We may share your information with third parties in the following cases:
- While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
- If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Lesus Executive community, Lesus Executive, or the public;
- To comply with a legal requirement or process, including but not limited to, civil and criminal summons, court orders or other compulsory disclosures;
- If you signed up for a promotion with another Client’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- With our insurance partners to help determine and provide relevant coverage in the event of an incident;
- To provide information about the use of the Lesus Executive Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
- Whenever you consent to the sharing.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails, but we will still send you transactional and related emails about your account’s use of the Lesus Executive Platform. Each time you use the Lesus Executive Platform, you consent to receiving these emails.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Lesus Executive Platform (such as receiving a notification that your ride has arrived).
Client Profile Information. While your name will always be shared with our Drivers, you can delete any additional information that you added to your Lesus Executive Profile at any time if you don’t want our Drivers to see it, however, your deleted information may be retained for a certain period of time until permanent deletion is processed in the Lesus Executive Platform.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Client location is core to the Lesus Executive Platform and without it we can’t provide the Services to you.
Information Security. The security of your information is very important to us and will only collect personally identifiable information to the extent we deem necessary to serve you in view of our legitimate business purposes as set out above.
Any information stored by us is treated as confidential. All information is stored securely and is accessed by authorized personnel only. We implement and maintain appropriate technical, security and organizational measures to protect your Personal Information and Anonymous Information against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. In the unlikely event of a security breach compromising your personally identifiable information, we will notify you within 72 hours of our becoming aware of its occurrence.
While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your Personal Information and Anonymous Information, please keep your password secret and do not disclose it to others.
How can you opt-out or withdraw your consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your Personal Information, at any time, by contacting us at the email address provided below stating your request to opt-out or withdraw your consent.
How can you correct or delete your Personal Information? You can request access to all your personally identifiable information maintained by us by sending an e-mail to us at the address listed below. Upon request we offer you the ability to have inaccuracies corrected in your personally identifiable information. You can have this information corrected by sending us an e-mail at the address listed below.
Children’s Privacy. You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain a Client Account, unless a specific Service permits otherwise. By creating a Client Account, you represent and warrant that you are at least 18 years old or the age of legal majority in your jurisdiction (if different than 18) and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. The Service is not available for use by persons under the age of 18 years old or the age of legal majority in your jurisdiction (if different than 18). You may not authorize third parties to use your Client Account, and you may not allow persons under the age of 18 year old years old or the age of legal majority in your jurisdiction (if different than 18) to receive transportation services unless they are accompanied by you. Lesus Executive is not directed to children under 18 years old or the age of legal majority in your jurisdiction (if different than 18), and we don’t knowingly collect Personal Information from children under 18 years old or the age of legal majority in your jurisdiction (if different than 18). If we find out that a child under 18 years old or the age of legal majority in your jurisdiction (if different than 18) has given us Personal Information, we will take steps to delete that information. If you believe that a child under the age of 18 years old or the age of legal majority in your jurisdiction (if different than 18) has given us Personal Information, please contact us immediately. Any Client who brings a child into any Lesus Executive vehicle consents to such child’s use of the Services and represents that such Client has the authority to grant such consent.